Customer Service Options:
Observations: As of January 2019, the values are:
Contact Us
- With a visit to the customer, the service is charged 1st hour of the month U$ 33.00 remaining U$ 13.00 (this service is for solving logical problems and does not include replacement of parts, these when identified, are added to the value)
- If it is just to go and get the equipment for maintenance, the values after repair are: Torre stations U$ 36.00 – Notebook and line All in on U$ 45.00 but if the customer is to leave the equipment, the values are: Tower U$ 33,00 – Notebook and line All in on U$ 42.00 (in the same way, this service is for solving logical problems and does not include spare parts, when identified, are informed to the customer and only added to the Value if approved by the same)
Remote Company Service
- In the remote service is charged 1 hour of the month U$ 29.00 and the remaining U$ 10.00 (for this type of service, it is necessary for the client to have internet and the machine is at least starting up to the work area, there will be cases , Depending on the problem, where the use of cameras and headphones is necessary, in order to better interact with the customer’s problem and / or additional means of passing screen images when necessary)
Face-to-face residential attendance
- In residential attendance, the visit is made to the customer and there is no charge made in hours, but only by equipment. Maintenance service for tower stations U$ 36.00. Maintenance service for Notebooks and line All in on U$ 45.00 (if there is a need to move the equipment, the values do not change, but if the customer wishes to go and pick up the machine then the values are: U$ 33.00 and Notebooks and All in on line U$ 42.00).
Remote residential service
- Here the service is in the amount of U$ 45.00 and there is no collection of hours but it is necessary that the client has internet and the machine is at least starting up the work area, there will be cases, depending on the problem, in That it is necessary to use a camera and headphones in order to better interact with the customer’s problem and / or additional means of reviewing screen images when necessary).
Specific service options:
1a – Domain Deployment (up to 15 machines U$ 482.00) + U$ 28.00 per additional machine, station
2a – One-time visit (U$ 33.00 1st hour + U$ 13.00 hours remaining)
3a – Monthly contract – optional
U$ 386.00 with remote service up to 10 machines
U$ 579.00 with remote service up to 15 machines
U$ 772.00 with remote service up to 20 machines
U$ 965.00 with remote service up to 25 machines,
Which include maintenance of the domain and network, in case you need to go to the site, you are charged plus the one-off visit mode and this amount will be increased by U$ 13.00 per additional machine on the network if included.
5a – Above 25, request a proposal.
6a – Specific services, inform for can receive budget.
7a – Data recovery service, 34$ Dolar + 8$ Dolar for each Giga recovered
Ps. In cases involving a visit, that is to go to the client, the expenses of travel, food and (or) stay (if necessary, in case of being outside the city of João Pessoa-PB), are at the customer’s expense. The calls will always be within the availability of the moment.
Note: In the cases of remote assistance, the client’s availability and speed conditions of your local Internet are considered.